City Express
A City Express Delivery Debacle That Had Me on Edge for Weeks
summarizeEditor's Summary
I'm still trying to wrap my head around the City Express delivery debacle that left me on edge for weeks. My package, sent from Moscow to the Moscow region, got stuck with a courier for an astonishing 43 days. I tried calling their customer support hotline multiple times, but it was always busy or the call got dropped after an eternity of hold music. The whole ordeal was a nightmare, and I'm sharing my story to warn others about the potential risks of using City Express.
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live_helpFeatured FAQ
How long did it take for your package to arrive?
My package took an astonishing 43 days to arrive, with most of that time spent stuck with a courier.
What happened when you tried to contact customer support?
I tried calling their customer support hotline multiple times, but it was always busy or the call got dropped after an eternity of hold music.
Did you receive any updates or communication from the delivery team?
No, I was left in the dark for weeks, with no updates or communication from the delivery team.
Was the experience stressful?
Yes, the lack of transparency and communication was frustrating and stressful.
Would you recommend City Express to others?
No, based on my experience, I would not recommend City Express to others.
What could City Express have done differently?
City Express could have provided better communication and updates throughout the delivery process, and ensured that their customer support hotline was more responsive.
How can others avoid a similar experience?
Others can avoid a similar experience by choosing a different delivery service, and being more proactive in tracking their packages and communicating with the delivery team.
Is there anything positive to say about City Express?
Unfortunately, I don't have any positive things to say about City Express based on my experience.
What was the final outcome of the situation?
My package finally arrived after I lodged a complaint on their official website, but the experience left a bad taste in my mouth.
cancelCons
- •The delivery process was excruciatingly slow, with my package stuck with a courier for over six weeks.
- •Their customer support hotline was consistently busy or unresponsive, making it impossible to get help when I needed it.
- •I was left in the dark for weeks, with no updates or communication from the delivery team.
- •The lack of transparency and communication was frustrating and stressful.
- •The experience left me feeling frustrated and disappointed with the service.
