A Red Flag Experience with Capital Construction Housing in Tula

I've had a pretty rough experience with Capital Construction Housing in Tula, and I'm hoping to warn others about the potential pitfalls. I spent months weighing the decision to buy my own place, and when I finally decided to take the plunge, I checked out their website on Surikov Street. The next day, I called to schedule a tour, but the site manager just told me the office would get back to me. That was the first red flag - they didn't follow up after my initial call.

I ended up going in person to look at the apartment I'd chosen online. The director of the office offered to hold it for me for 20,000 rubles, saying the apartments were selling fast - like hotcakes, according to him. I asked if they'd refund my deposit if something unexpected came up, and they assured me they'd do the right thing, citing their reputation as one of the top builders in Tula. They'd already had cases like this, they said, and always came through for the customer. But when I asked questions about the complex, the director kept mentioning 'difficult' clients who were too picky and wrote scathing reviews.

I was determined to buy the apartment, no matter what. I signed the contract and an addendum that didn't mention any conditions for returning my deposit. But it did say the office had helped me find the apartment, even though I'd chosen it myself online. I asked about this, but the director just shrugged and said if they had to list every case like this, they'd run out of paper.

Later, they submitted my documents to the bank, but got the amount wrong. I had to wait an extra two weeks for the new approval, on top of the five days they'd promised. The company didn't even bother to call or check in. I had to sort it out with the bank myself. And when I finally got the new approval, I called to ask about the next steps. But the tone was sour. They told me I should know the contract was ending soon and it was time to finalize the deal. I'd already arranged a suitable date with the bank, but they just blew me off.

Then, with the situation in the country, my parents lost their jobs and I had to help them out. I realized I couldn't afford the mortgage and support them too. So I called the company and explained the situation. They sympathized, saying they were sorry, but there were no more apartments available. I told them I understood, but when we were discussing the mortgage, my family was fine. I asked to speak with management, but they just told me it wasn't possible for 'regular' people to talk to the top brass. They said they'd get back to me in a couple of days, but that was the last I heard from them. I kept calling, but all my calls were ignored or taken by other managers who promised to pass on a message.

They didn't follow up after my initial call to schedule a tour. They offered to hold the apartment for me without clearly explaining the terms. They assured me they'd refund my deposit if something unexpected came up, but the contract didn't mention any conditions for returning my deposit. They submitted my documents to the bank with the wrong amount, causing me to wait an extra two weeks for the new approval. They didn't bother to call or check in after submitting my documents. They blew me off when I asked about the next steps after getting the new approval. They sympathized with my situation, but ultimately told me there were no more apartments available. They refused to let me speak with management, saying it wasn't possible for 'regular' people to talk to the top brass.

I lost money on the deposit, but I wanted a human touch and some explanation for why they couldn't refund me. I'm sharing my story to warn others to steer clear of this company. If you sign a contract, they won't refund your deposit, and you'll have to take them to court to prove they didn't provide the service. The managers know they'll get away with it, and that's how they treat customers. But what if the deposit was 50,000 or 100,000 rubles? The situation could be even more dire.

The director's boasts about being one of the top builders in Tula meant nothing in the end. It was all just empty words. I'd have considered buying from them again, but after the way they treated me, I'm saying no, and no again. I'm warning everyone to avoid 'Capital Construction Housing'. Save your nerves, your money, and your time.