St. Petersburg Bank Reviews
Banking Nightmare: BSPB's Inconvenient and Dishonest Service
summarizeEditor's Summary
I've been a client at Bank Saint Petersburg for about 6 years, but my experience has been a total letdown. The app is a disaster, the branches are a hassle, and the customer support is non-existent. I'm still trying to get the promised services after 3 months, and I'm not getting anywhere.
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live_helpFeatured FAQ
What's the deal with the BSPB app?
The app is a total disaster - it crashes, it doesn't send SMS codes, and it's just a pain to use. I've had to reinstall it multiple times, and even then, it doesn't work properly.
Are the BSPB branches convenient?
The branches are located in convenient areas, but that's not enough to make up for the poor service. The lines are long, the staff is unhelpful, and it's just a hassle to deal with.
Can I trust the BSPB customer support?
No, you can't. They promise to help, but they never do. I've been trying to get the promised services for 3 months now, and I'm still waiting.
What are the BSPB service standards like?
The service standards are ridiculously low - it's like they're not even trying. I've had to deal with long lines, unhelpful staff, and a general sense of incompetence.
Is the BSPB Saint Petersburg card worth it?
No, it's not. The card is a decent option, but it's not worth the hassle of dealing with the bank's poor service.
Can I use the BSPB website?
Yes, the website is easy to navigate, but it's not like it's a game changer or anything. It's just a website.
Are the BSPB branches open 24/7?
No, they're not. The branches have regular business hours, and you'll have to deal with the hassle of going there during those hours.
Can I get help with my BSPB account online?
No, you can't. The customer support is non-existent, and you'll have to deal with the hassle of going to a branch to get help.
Is the BSPB app available for both iOS and Android?
Yes, it is. But that's not enough to make up for the poor service and the app's general incompetence.
Can I use the BSPB app to check my account balance?
Yes, you can. But the app is a total disaster, and you'll have to deal with the hassle of trying to get it to work properly.
Are the BSPB branches located in convenient areas?
Yes, they are. But that's not enough to make up for the poor service and the hassle of dealing with the bank.
Can I get help with my BSPB account by phone?
No, you can't. The customer support is non-existent, and you'll have to deal with the hassle of going to a branch to get help.
check_circlePros
- •The app is now super simple and easy to use, but that's about it.
- •The bank's branches are located in convenient areas, but that's not enough to make up for the poor service.
- •The bank offers a Saint Petersburg card, which is a decent option, but it's not worth the hassle.
- •The bank's website is easy to navigate, but it's not like it's a game changer or anything.
- •The bank's customer support is responsive, but only when you're in the branch, and even then, it's not like they're going to solve your problem.
cancelCons
- •The app is a total disaster - it crashes, it doesn't send SMS codes, and it's just a pain to use.
- •The branches are a hassle - long lines, unhelpful staff, and a general sense of incompetence.
- •The customer support is non-existent - they promise to help, but they never do.
- •The bank's service standards are ridiculously low - it's like they're not even trying.
- •I've been trying to get the promised services for 3 months now, and I'm still waiting.
