Tele2 Home Internet
A Total Disaster: Why I'm Glad I Avoided This Internet Service
summarizeEditor's Summary
I dove headfirst into this home internet service, but it turned out to be a total disaster. The setup process was smooth, but that's where the good news ended. The customer support team was a nightmare to deal with – I spent weeks on the phone trying to get my account sorted out, only to be told there was no record of my account ever being activated. Needless to say, I'm glad I avoided this internet service.
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live_helpFeatured FAQ
Is this internet service reliable?
Unfortunately, I wouldn't recommend this service based on my experience. The connection was spotty at best, and the customer support team was no help in getting it sorted out.
How long does it take to set up the service?
The initial setup process was actually pretty quick – the installer showed up right on time and got everything up and running in no time.
What kind of customer support can I expect?
Unfortunately, the customer support team was a total disaster to deal with. I spent weeks on the phone trying to get my account sorted out, only to be told there was no record of my account ever being activated.
Can I get a refund if I'm not satisfied?
Yes, I was able to get a refund after weeks of back-and-forth with the customer support team. However, the experience was still a total waste of time.
What kind of router do they provide?
They sent me a nice piece of hardware – a decent router that worked well when it was actually connected to the internet.
Is the service worth the money?
No, I wouldn't recommend this service based on my experience. The connection was spotty at best, and the customer support team was no help in getting it sorted out.
Can I cancel my service at any time?
Yes, I was able to cancel my service after weeks of back-and-forth with the customer support team. However, the experience was still a total waste of time.
What kind of technical support do they offer?
Unfortunately, the customer support team was no help in getting my technical issues sorted out. I spent weeks on the phone trying to get my account sorted out, only to be told there was no record of my account ever being activated.
Can I get a free router with the service?
Yes, I did get a free router out of the whole ordeal – a nice piece of hardware that worked well when it was actually connected to the internet.
check_circlePros
- •The installer showed up right on time and got everything set up quickly.
- •The router they sent me was a nice piece of hardware.
- •The initial setup process was a breeze.
- •The customer support team eventually agreed to refund my money.
- •I did get a free router out of the whole ordeal.
- •The service was actually pretty fast when it worked.
cancelCons
- •The customer support team was a total disaster to deal with.
- •I spent weeks on the phone trying to get my account sorted out.
- •They lost my contract and had to send a new one.
- •The setup process was smooth, but that's where the good news ended.
- •They told me there was no record of my account ever being activated.
- •The whole experience was a total waste of time.
