Aurora, Minsk, Belarus
A Total Disaster at the Aurora Cinema: A Cautionary Tale for Families
summarizeEditor's Summary
The Aurora Cinema was a total disaster for our family. We took our daughter and her friend to see a movie, but the session was canceled due to a lack of light. To make matters worse, they refused to refund our money, claiming it was a system glitch. As a parent, I expect a certain level of service, especially when it comes to entertainment for kids. Unfortunately, the Aurora Cinema fell woefully short. The whole experience was a letdown, especially for the kids, who missed out on seeing the movie elsewhere.
settingsSpecifications
live_helpFeatured FAQ
What happened to the movie session we paid for?
Unfortunately, the session was canceled due to a lack of light, which was a major disappointment for everyone involved.
Did they refund our money?
No, they refused to refund our money on time, citing a system glitch as the reason.
Was the customer support any good?
No, we tried calling the numbers listed on their website, but no one answered, which was extremely frustrating.
Would you recommend the Aurora Cinema to others?
No, I strongly advise other parents to steer clear of this cinema. Instead of a fun experience, you risk losing money and time.
Can we get a refund for the tickets?
Unfortunately, the cinema has a strict policy against refunds, which they enforced in our case.
How can we contact the Aurora Cinema?
You can try calling the numbers listed on their website, but be prepared for a long wait or no answer at all.
What's the best way to avoid a similar experience?
I'd recommend checking reviews and doing your research before choosing a cinema, especially if you're planning a special event for kids.
Can we get a refund for the parking?
Unfortunately, the cinema doesn't offer refunds for parking, so you'll have to absorb that cost as well.
How can we make a complaint?
You can try reaching out to their customer support team, but be prepared for a long wait or no response.
check_circlePros
- •The cinema looks nice from the outside, but that's where the positives end.
- •The staff seemed friendly, but their actions spoke louder than their words.
- •The movie selection was decent, but that's not enough to make up for the poor service.
- •The theater was clean and well-maintained, but that's about it.
- •The prices were reasonable, but you get what you pay for.
- •The location is convenient, but that's not enough to make up for the lack of service.
cancelCons
- •They refused to refund our money on time, which is just bad business.
- •The movie session didn't happen, so we lost out on the experience.
- •The customer support was non-existent, with no one answering our calls.
- •The staff seemed more interested in covering up their mistakes than making things right.
- •We lost money and time, and the kids missed out on seeing the movie elsewhere.
- •The whole experience was a total letdown, especially for the kids.
