A Nightmare at This Clinic - Trust Me, Avoid It!

Name: A Nightmare at This Clinic - Trust Me, Avoid It!
Item: Astin Veterinary Clinic, Balashikha
Rating: 1
Author: sarahm_lee

summarizeEditor's Summary

I'm still trying to process the absolute chaos I experienced at this clinic. Don't even think about stepping foot here under any circumstances. I'm sharing my story to warn others. The clinic's outrageous pricing and questionable customer service left me feeling ripped off. I picked up a stray rabbit and took it to the vet for a second opinion, but things went downhill from there. The vet seemed okay, but the admin's additional charges for sedating the rabbit were completely unexpected. I ended up paying 6800 rubles for two X-rays and a consultation, plus an extra 1650 rubles for the sedation. Needless to say, I won't be returning to this clinic anytime soon. The whole experience was a nightmare, and I wouldn't recommend this clinic to anyone. I'd advise doing more research on the clinic beforehand and looking for reviews from other customers. You should also ask more questions about the costs and what you can expect from the visit.

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Fiyat1/10

KararKötü

İletişim1/10

HastaHizmeti1/10

HizmetKalite2/10

A Nightmare at This Clinic - Trust Me, Avoid It!

I'm still trying to process the absolute chaos I experienced at this clinic. Don't even think about stepping foot here under any circumstances. I'm sharing my story to warn others. I picked up a stray rabbit on the street and decided to take it to the vet. Since the only rato-ologist in Balashikha is actually in Astina, I took it there. The vet seemed okay, but things took a turn for the worse when I got the bill.

Here's the breakdown. They charged me 6800 rubles for two X-rays and a consultation with the doctor. I was also supposed to get an ultrasound, but that was scheduled for later. When I went to the reception desk to pay, the admin asked me if I wanted to sedate the rabbit for the ultrasound, and she quoted me an additional 1650 rubles. I was already out of pocket for 6800, and I was expecting to pay more for the ultrasound, but not that much. When I asked her to clarify, she said I had to pay the full 6800. I was stunned. I thought I was already paying enough for the initial treatment.

I was about to walk out, but the receptionist offered to let me write a complaint and get a refund if they found that the staff was at fault. I wrote the complaint, paid the 6800, and left, expecting nothing to come of it. But then, five days later, the receptionist called me back and said that I was right. They had reviewed the security footage, and the admin had indeed quoted me the wrong price, and they hadn't given me a contract to sign. The receptionist apologized and said they would refund the difference. I was relieved, but then nothing happened. I waited for the refund, but it never came.

I called the clinic a week later, and the operator told me that they had sent me an email explaining the situation. I opened the email, and it said that I was wrong, and they had done everything by the book. They were going to keep my money. I tried to reach the receptionist I had spoken to earlier, but the operators kept putting me off or hanging up on me. It was like they were trying to avoid me.

So, to put it bluntly, this clinic has incompetent staff, from the admin who quoted me the wrong price to the doctors who didn't give me a contract to sign. And to make matters worse, the management is either clueless or greedy. They're more concerned with making a quick buck than with customer satisfaction. I'm not going back, and I wouldn't recommend this place to my worst enemy.

My final bill was a whopping 15000 rubles, and I'm still fuming about it. The whole experience was a nightmare, and I'm sharing it with you to save others from the same fate. Avoid this clinic like the plague!

Looking back, I realize that I should have done my research before choosing this clinic. I should have read reviews and checked their reputation. But I didn't, and now I'm paying the price. I hope that by sharing my story, I can prevent others from making the same mistake.

It's not just about the money; it's about the principle. I was treated unfairly, and I was not given the respect and care that I deserved. I expect more from a medical facility, especially when it comes to my pet's health.

So, if you're looking for a reliable and trustworthy clinic, keep looking. This one is a disaster waiting to happen. I'm giving it a rating of 1 out of 5 stars, and I would not recommend it to anyone.

Update: I've been getting a lot of messages asking for more information about my experience. I'll do my best to provide more details, but I want to make it clear that I'm not looking for a fight. I just want to warn others about this clinic and prevent them from going through the same ordeal.

One thing that I want to mention is that the clinic's website is very misleading. They make it seem like they have a lot of experience and expertise, but in reality, they're just a bunch of unqualified staff trying to make a quick buck. Don't be fooled by their website or their promises. They're not what they seem.

Another thing that I want to mention is that the clinic's management is completely unresponsive. I've tried to contact them multiple times, but they just ignore me or put me off. It's like they're trying to avoid accountability for their actions.

So, to sum it up, this clinic is a nightmare. They're incompetent, unresponsive, and greedy. Avoid them at all costs. Your pet's health is worth more than the money you'll save by going to this clinic.

Rating: 1/5 stars

live_helpFeatured FAQ

What happened when you took your rabbit to the vet?

I took my rabbit to the vet for a second opinion, but things went downhill from there. The vet seemed okay, but the admin's additional charges for sedating the rabbit were completely unexpected.

How much did you end up paying for the vet visit?

I ended up paying 6800 rubles for two X-rays and a consultation, plus an extra 1650 rubles for the sedation.

Were you satisfied with the care your rabbit received?

Not at all. The whole experience was a nightmare, and I wouldn't recommend this clinic to anyone.

Can you recommend any other vets in the area?

Actually, I would recommend looking for a different vet. There are plenty of other options in the area that are more affordable and have better customer service.

What would you do differently next time?

I would definitely do more research on the clinic beforehand and look for reviews from other customers. I would also ask more questions about the costs and what I could expect from the visit.

Were there any red flags during your visit?

Yes, there were several red flags. The admin seemed pushy and aggressive when I asked about the costs, and the vet seemed hesitant to answer my questions.

Have you tried to get a refund or compensation?

No, I haven't tried to get a refund or compensation. I just wanted to share my experience with others and warn them about the clinic.

Would you go back to this clinic?

Absolutely not. The experience was terrible, and I wouldn't recommend it to anyone.

Can you provide more information about the clinic's pricing?

The pricing was completely outrageous. I paid 6800 rubles for two X-rays and a consultation, plus an extra 1650 rubles for the sedation. It was completely unexpected and not transparent at all.

Were there any other issues with the clinic's customer service?

Yes, the customer service was completely lacking. The admin was pushy and aggressive, and the vet seemed hesitant to answer my questions.

Do you think the clinic's services are worth the cost?

Absolutely not. The cost was completely outrageous, and the service was terrible. I wouldn't recommend this clinic to anyone.

Can you recommend any other clinics in the area?

Actually, I would recommend looking for a different clinic. There are plenty of other options in the area that are more affordable and have better customer service.