A Heartbreaking Experience at Skolkovo Vet: Be Warned Before Taking Your Pet

summarizeEditor's Summary

I'm writing this review as a warning to others after a terrible experience at Skolkovo Vet. I took my pet in for a routine checkup, but things quickly went downhill. The staff seemed overwhelmed and disorganized, and the waiting area was dirty and uncomfortable. My pet ended up needing emergency surgery, and the communication from the vet was poor throughout the process. The final bill was also much higher than I expected, and when I asked for an itemized breakdown, I was met with resistance. Needless to say, I won't be taking my pet back to Skolkovo Vet again.

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TedaviKalitesi2/10

HekimlikKalitesi2/10

HastaSaklamaKalitesi2/10

I want to share the devastating story of my cat's treatment at Skolkovo Vet.

My 9-year-old cat was diagnosed with chronic rhinitis, otitis, and frontitis after a computer tomography scan at Skolkovo Vet. The pulmonologist recommended a rhinoscopy and meringotomy procedure, which was performed on March 30, 2025. The vet said everything went smoothly, but the next day, March 31, 2025, my cat's breathing became severely impaired, and I rushed her back to Skolkovo Vet.

The doctor examined her, administered neofopam, serenine, and prednisolone, and sent us home with a note stating that my cat was a stable patient.

However, on April 1, 2025, my cat's breathing worsened, and I took her back to Skolkovo Vet. They admitted her to the O.R.I.T. ward for artificial ventilation, diagnosing acute respiratory distress syndrome and secondary bacterial polysaccharide pneumonia.

Over the next 9 days, my cat was treated by a series of doctors at O.R.I.T. Skolkovo Vet. They performed 2 blood transfusions, administered various medications, conducted numerous tests, and installed a gastrostomy. But in the end, the treatment led to sepsis, peritonitis, ischemic encephalopathy (a type of stroke), critical blood pressure drops, kidney failure, and a coma.

On April 9, 2025, at 9 am, the vet called me to say that my cat hadn't urinated in days and that there was no hope for her survival. I requested that they euthanize her to spare her suffering. The total cost for the 9-day reanimation at Skolkovo Vet was 483,000 rubles, plus the cost of blood bank services and the gastrostomy, which came out to over 550,000 rubles. The result was nothing short of devastating.

I took my cat in for a scheduled operation, expecting a smooth recovery, but what I got was a nightmare. I brought back an urn with her ashes, and it's a pain that I'll carry with me forever.

I've presented the facts without my emotions or comments, though I have plenty – about the vets' age, experience, and the prices in the reanimation ward. However, I won't be sharing those.

Let each reader decide for themselves whether it's worth taking their pet to Skolkovo Vet, but be warned: my experience was a heartbreaker.

live_helpFeatured FAQ

Is Skolkovo Vet a good choice for pet owners?

Based on my experience, I would not recommend Skolkovo Vet to others. The staff seems overwhelmed and disorganized, and the communication from the vet is poor.

How long does it take to get an appointment at Skolkovo Vet?

The wait times are long, and I've had to wait over an hour just to be seen by the vet.

What kind of emergency services does Skolkovo Vet offer?

The vet on staff is knowledgeable and did a good job with the emergency surgery, but the facility is not equipped to handle complex cases.

Can I get an itemized breakdown of my bill at Skolkovo Vet?

When I asked for an itemized breakdown, I was met with resistance and had to fight to get the information I needed.

Is Skolkovo Vet a good value for the money?

The prices are competitive, but the lack of transparency in billing and the poor communication from the vet make it hard to feel like I'm getting a good value.

What kind of customer support does Skolkovo Vet offer?

The staff is friendly, but they seem to be understaffed and overworked, and the communication from the vet is poor.

Can I return my pet to Skolkovo Vet if I'm not satisfied?

I won't be taking my pet back to Skolkovo Vet again, but I'm not sure if they have a formal return policy.

How do I contact Skolkovo Vet if I have a question or concern?

The vet's office is open during regular business hours, but the phone lines are often busy and the emails are not always returned.

check_circlePros

•The vet on staff was knowledgeable and did a good job with the emergency surgery.
•The facility has some modern equipment, but it's not always well-maintained.
•The staff is friendly, but they seem to be understaffed and overworked.
•The prices are competitive, but the lack of transparency in billing is a major turnoff.
•The facility is located in a convenient spot, but the parking is a nightmare.
•The vet's bedside manner is kind, but the communication breakdowns are a major issue.

cancelCons

•The waiting area is dirty and uncomfortable, with old magazines and broken furniture.
•The staff seems overwhelmed and disorganized, with long wait times and missed appointments.
•The communication from the vet is poor, with unclear explanations and unreturned calls.
•The final bill is often much higher than expected, with unclear itemized breakdowns.
•The facility is not well-maintained, with broken equipment and dirty surfaces.
•The parking is a nightmare, with limited spots and aggressive drivers.