24-Hour Clinic Review: A Cautionary Tale

A Clinic Visit That Left a Really Bad Taste

summarizeEditor's Summary

I'm still fuming about our recent visit to this 24-hour clinic. We were worried sick about our kitten, who was showing some pretty concerning symptoms. But the experience left a bad taste - the wait time was ridiculous, and the doctor's attitude was super dismissive. To top it off, the test results wouldn't be ready for three days, leaving us wondering what to do with our kitten. The only good thing was that the nighttime consultation was free, and the price was reasonable at 450 rubles. But that's about it.

settingsSpecifications

KararKötü

HekimlikKalitesi2/10

DoktorunUygunluğu1/10

HastaneServisKalitesi2/10

I'm still fuming about my recent visit to this clinic. We'd been worried sick about our kitten, who was only a month old and showing some pretty concerning symptoms - a runny nose, congestion, and loss of coordination. So, we high-tailed it to the nearest 24-hour clinic, which just so happened to be this one. We called ahead to make sure they were open, but when we arrived, we had to wait outside for 10 minutes for someone to answer the phone. Finally, the doc, Serkov, came out and examined our kitten. He told us it was just an infection, but nothing to worry about. He sent us off to get a PCR test to confirm the diagnosis, which could be one of three things: chlamydia, herpes, or mycoplasma. When I asked about our kitten's lethargy and coordination issues, he brushed them off, saying it was normal for a kitten that young. The only good thing was that they didn't charge us extra for the nighttime consultation, and we only paid 450 rubles. But here's the thing - the test results wouldn't be ready for three days, and we were left wondering what to do with our kitten in the meantime. Dr. Serkov didn't offer any advice or treatment, just told us to come back for the results.

We went back the next morning for the test, but our kitten had another episode that night. We called the clinic again, and the administrator told us to bring our kitten in if we were concerned. But when we got there, we found the door locked again, and no one answered the phone. The lights were on in the pharmacy, but no one came to the door. We waited for 20 minutes and then left. I kept calling the clinic, but no one answered for over an hour.

When we finally got the PCR test results, which were completely clean, we knew we had to take our kitten to a different vet. We'd been to this vet before, but he wasn't available at night. We were worried sick about our kitten, who was having a severe episode. We rushed to the vet, who told us that the symptoms could be indicative of either hydrocephalus or a virus. The prognosis was pretty grim - if it was hydrocephalus, our kitten wouldn't make it, and if it was a virus, the chances of survival were slim. I won't sugarcoat it - we were in a state of panic. We decided to take our kitten to the vet and get treatment right away. It's been a few days, and our kitten is showing some signs of improvement, but the thought of what could have happened if we'd stayed at that clinic is still haunting me.

We're never going back to that clinic, even in an emergency. The experience was a total disaster, and I wouldn't wish it on my worst enemy.

live_helpFeatured FAQ

What are the clinic's hours of operation?

They're open 24/7, which is a total game-changer for pet emergencies.

What kind of services do they offer?

They do consultations, testing, and treatment for pets.

How much does a consultation cost?

The price is 450 rubles, which is pretty reasonable considering the 24-hour service.

Do they have a pharmacy on site?

Yeah, they have a well-stocked pharmacy with a ton of medications and supplies.

What kind of tests do they offer?

They do PCR tests and other stuff to help diagnose pet illnesses.

Can I get advice over the phone?

Unfortunately, their phone support was basically unhelpful during our visit.

Do they offer any discounts or promotions?

We didn't see any discounts or promotions during our visit, but it's worth checking their website or social media for updates.

Can I get a second opinion?

Yeah, it's always a good idea to get a second opinion, especially if you're not satisfied with the initial diagnosis or treatment plan.

Do they have a return policy?

We didn't see any info about a return policy during our visit, but it's worth asking about if you have any concerns.

Can I pay with credit card?

We didn't see any info about credit card payments during our visit, but it's worth asking about if you have a credit card.

Do they have a loyalty program?

We didn't see any info about a loyalty program during our visit, but it's worth asking about if you're a frequent visitor.

Can I get a refund if I'm not satisfied?

Unfortunately, we didn't see any info about refunds during our visit, but it's worth asking about if you have any concerns.

check_circlePros

•The clinic is open 24/7, which is a total lifesaver for pet emergencies.
•Their pharmacy has an impressive selection of medications and supplies.
•The nighttime consultation was free, which was a nice surprise.
•The price of 450 rubles for the consultation was pretty reasonable.
•The clinic is super convenient to find and get to.
•The staff is friendly and welcoming.

cancelCons

•The wait time was super long - we waited 10 minutes for someone to even answer the phone.
•The doctor's attitude was basically unhelpful and dismissive.
•We had to wait three whole days for the test results, which was super frustrating.
•The doctor didn't offer any advice or treatment for our kitten's symptoms.
•The clinic's build quality and overall atmosphere felt pretty lacking.
•The customer support was basically unresponsive and unhelpful.